jilivoe Privacy Policy

1. Introduction

1.1jilivoe ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all players, visitors, and users of the jilivoe online gaming platform accessible at jilivoe.club ("Platform"). This Privacy Policy applies to all personal information collected through the Platform, including through account registration, deposits and withdrawals, game play, customer support interactions, and any other engagement with jilivoe services.

1.2jilivoe operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the data protection requirements prescribed by the Philippine Amusement and Gaming Corporation (PAGCOR) for licensed online gaming operators. This Policy also reflects the principles of transparency, legitimate purpose, and proportionality required under RA 10173.

1.3By registering a jilivoe account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the jilivoe platform.

1.4This Privacy Policy should be read alongside the jilivoe Terms and Conditions, which govern your overall use of the Platform.

2. Data Controller

2.1The data controller responsible for your personal information is jilivoe, operating the Platform at jilivoe.club under the PAGCOR regulatory framework applicable to Philippine online gaming operators.

2.2jilivoe has appointed a Data Protection Officer (DPO) as required under the Philippine Data Privacy Act. The DPO is responsible for overseeing jilivoe's data protection practices, handling data subject requests, and managing relationships with the National Privacy Commission (NPC) of the Philippines.

2.3The jilivoe DPO may be contacted at [email protected] with the subject line "Data Privacy Request." All data subject requests will be acknowledged within three (3) business days.

3. Information We Collect

3.1jilivoe collects personal information necessary to operate a regulated online gaming platform and comply with PAGCOR KYC requirements. The categories of data collected include:

3.2jilivoe does not collect sensitive personal information — as defined under Section 3(l) of the Philippine Data Privacy Act — unless strictly required for regulatory compliance (e.g., PAGCOR-mandated verification processes). jilivoe does not collect racial or ethnic origin data, political opinions, religious beliefs, health information, or sexual orientation data.

3.3jilivoe does not knowingly collect data from individuals under 21 years of age. Any account discovered to belong to a player below the minimum age requirement will be immediately closed and associated data handled in accordance with Section 11 of this Policy.

4. How We Use Your Personal Data

4.1jilivoe processes your personal data for the following purposes:

• Account Management: To create, maintain, verify, and administer your jilivoe player account, including processing your jilivoe login sessions and maintaining your single-wallet balance.
• Identity & Age Verification: To fulfill PAGCOR's mandatory KYC requirements, verify that you meet the 21+ age requirement, confirm your Philippine residency, and prevent underage or fraudulent access to the Platform.
• Payment Processing: To process deposits via GCash, Maya, QR Ph, BPI, BDO, Metrobank, and other accepted Philippine payment methods, and to process withdrawal requests to your registered payment accounts.
• Regulatory Compliance: To fulfill jilivoe's obligations under PAGCOR licensing conditions, Philippine anti-money laundering laws (AMLA, RA 9160 as amended), the Data Privacy Act (RA 10173), and any other applicable Philippine legislation.
• Responsible Gaming: To monitor player activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfill jilivoe's responsible gaming obligations under PAGCOR regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct on the jilivoe Platform.
• Customer Support: To respond to inquiries, complaints, and support requests submitted via jilivoe's live chat and email support channels.
• Platform Improvement: To analyze aggregated, anonymized usage data to improve the jilivoe platform, game selection, and user experience for Filipino players.
• Marketing Communications: Where you have provided explicit consent, to send promotional communications about jilivoe bonuses, new games, and platform updates. You may withdraw consent for marketing communications at any time.

4.2jilivoe will not use your personal data for purposes incompatible with those listed above without first obtaining your explicit consent or as otherwise required by Philippine law.

5. Legal Basis for Processing

5.1Under the Philippine Data Privacy Act of 2012, jilivoe processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and jilivoe — specifically, to operate your player account, process transactions, and provide access to Platform games and services.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, Philippine AMLA obligations, tax reporting requirements, and any other mandatory legal obligation applicable to jilivoe as a licensed Philippine gaming operator.
• Legitimate Interests: Processing necessary for jilivoe's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — including for marketing communications and any processing activities that go beyond the above bases. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

6. Data Sharing & Disclosure

6.1jilivoe does not sell, rent, or trade your personal data to third parties for commercial purposes. jilivoe may share your personal data in the following limited circumstances:

• PAGCOR and Philippine Regulatory Authorities: jilivoe is legally obligated to share player account data, transaction records, and gaming activity with PAGCOR upon request as part of its licensing obligations. jilivoe will also disclose data to the Anti-Money Laundering Council (AMLC) or other Philippine government agencies where required by law.
• Payment Processors: Necessary financial data is shared with Philippine payment service providers (GCash, Maya, BPI, BDO, Metrobank, etc.) solely to process your deposits and withdrawals. These providers are bound by their own data protection obligations under Philippine law.
• Game Providers: Pseudonymized gaming session data may be shared with certified game providers (e.g., JILI, PG Soft, Pragmatic Play) for RNG certification, dispute resolution, and technical support purposes. No personally identifiable information is shared with game providers beyond what is technically necessary.
• KYC/AML Verification Services: Identity verification and fraud screening service providers may process your identification documents and biometric data solely for the purpose of fulfilling PAGCOR's KYC requirements.
• Legal Proceedings: jilivoe may disclose your personal data to Philippine courts, law enforcement agencies, or legal counsel where required in connection with legal proceedings, the enforcement of jilivoe's Terms and Conditions, or the investigation of suspected criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of jilivoe's assets, player data may be transferred to the successor entity, subject to equivalent data protection obligations.

6.2All third parties with whom jilivoe shares personal data are required to process such data only for the specific purposes described above and to maintain appropriate technical and organizational security measures.

7. Cookies & Tracking Technologies

7.1The jilivoe Platform uses cookies and similar tracking technologies to operate core platform functions, maintain your login session, and analyze aggregated usage patterns. The categories of cookies used by jilivoe include:

• Strictly Necessary Cookies: Required for the Platform to function — including session management, jilivoe login state, security tokens, and load balancing. These cannot be disabled without breaking Platform functionality.
• Functional Cookies: Used to remember your preferences (e.g., language settings, last visited game category) to improve your jilivoe experience.
• Analytics Cookies: Used to collect anonymized, aggregated data about how players navigate the jilivoe Platform. This data is used solely for Platform improvement and is not used to identify individual players.

7.2jilivoe does not use third-party advertising cookies or cross-site tracking technologies. No jilivoe player data is shared with advertising networks or data brokers.

7.3You may configure your browser to block or delete cookies, but doing so may impair your ability to log in to your jilivoe account or use certain Platform features.

8. Data Retention

8.1jilivoe retains your personal data for the following periods, after which data is securely deleted or anonymized:

• Active Account Data: Retained for the duration of your jilivoe account relationship plus five (5) years following account closure, to comply with PAGCOR record-keeping requirements and Philippine AMLA obligations (which mandate retention of transaction records for a minimum of five years).
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of each transaction, as required by Philippine anti-money laundering regulations.
• KYC/Identity Documents: Copies of government-issued identification documents submitted for KYC verification are retained for five (5) years from account closure or from the date the documents were superseded by updated verification.
• Support Records: Customer support correspondence and complaint records are retained for three (3) years from the date of resolution.
• Marketing Data: Contact information held for marketing purposes is retained until you withdraw your consent for marketing communications or request deletion, whichever is earlier.

8.2Where jilivoe is required by law to retain data beyond these periods, the applicable legal retention period will prevail.

9. Data Security

9.1jilivoe implements technical and organizational security measures consistent with PAGCOR requirements and industry best practice to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilivoe Platform;
• Encryption of sensitive data fields (including financial data and identity documents) at rest;
• Role-based access controls limiting jilivoe staff access to personal data on a strict need-to-know basis;
• Multi-factor authentication requirements for jilivoe administrative system access;
• Regular third-party security audits and penetration testing of the Platform;
• IP-based login monitoring and anomaly detection to identify unauthorized jilivoe account access;
• Secure, access-controlled data centers with physical security measures for servers hosting jilivoe player data.

9.2In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, jilivoe will notify the Philippine National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the requirements of the Philippine Data Privacy Act.

10. Your Data Subject Rights

10.1Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilivoe:

• Right to be Informed: The right to be informed of how your personal data is collected and processed — which this Privacy Policy fulfills.
• Right of Access: The right to obtain confirmation of whether jilivoe holds personal data about you, and to receive a copy of that data in a commonly used format.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by jilivoe. You may update most account information directly through your jilivoe account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no legal retention obligation applies. Note that jilivoe may be legally required to retain certain data for the periods described in Section 8.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests.
• Right to Lodge a Complaint: The right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe jilivoe has not handled your personal data in accordance with the Data Privacy Act.

10.2To exercise any of the above rights, please submit a written request to jilivoe's DPO at [email protected] with the subject line "Data Privacy Request." jilivoe will acknowledge your request within three (3) business days and respond in full within thirty (30) calendar days, or within the period prescribed by the NPC where applicable.

10.3jilivoe may request proof of your identity before processing any data subject request to ensure that personal data is not disclosed to an unauthorized party.

11. Children's Privacy (Under 21)

11.1jilivoe employs age verification at the point of registration and may request government-issued proof of age at any time. If a parent or guardian believes that a minor under 21 has submitted personal data to jilivoe, they should contact the DPO at [email protected] immediately. jilivoe will take prompt action to delete the relevant data and close the account.

12. International Data Transfers

12.1jilivoe's primary data processing infrastructure is located in the Philippines. Where personal data is transferred to or processed by third-party service providers located outside the Philippines (for example, internationally hosted game providers or cloud infrastructure services), jilivoe ensures that such transfers comply with the cross-border data transfer requirements of the Philippine Data Privacy Act, including through contractual safeguards such as Data Processing Agreements that require equivalent data protection standards.

12.2jilivoe does not transfer Philippine player personal data to jurisdictions that the NPC has determined do not provide an adequate level of data protection, without implementing appropriate supplementary safeguards.

13. Changes to This Privacy Policy

13.1jilivoe may update this Privacy Policy from time to time to reflect changes in Philippine law, PAGCOR regulatory requirements, or jilivoe's data processing practices. The effective date at the top of this Policy indicates the date of the most recent revision.

13.2jilivoe will notify registered players of material changes to this Privacy Policy via email or in-platform notification at least fourteen (14) days before the changes take effect. Continued use of the jilivoe Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

13.3Where changes to this Policy require a new or expanded consent from you, jilivoe will seek that consent separately before proceeding with the relevant new processing activities.

14. Contact & Data Protection Officer

14.1For any privacy-related inquiries, data subject requests, or concerns about jilivoe's handling of your personal data, please contact:

14.2If you are not satisfied with jilivoe's response to your privacy concern, you have the right to escalate your complaint to the Philippine National Privacy Commission at privacy.gov.ph.